FAQs


How can someone get on the program?


Anyone can make a referral by calling the Lubbock Meals on Wheels’ office at (806)792-7971. Office hours are 8a.m.-4:30p.m., Monday-Friday.

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What are the eligibility guidelines?


The Board of Directors has established three criteria that all applicants must meet before they can receive meals:

  1. A person must be homebound or need assistance to leave home.
  2. A person must be unable to prepare a well-balanced meal each day.
  3. A person must not have anyone who is available to prepare meals for him or her*

*Some exceptions may apply

Initial information will be taken by phone. Final eligibility will be determined during a home visit and assessment completed by a social worker.

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Is there a fee for service?


During the enrollment process, you will be asked if you are able to contribute toward the cost of your meals, and if so, how much you would like to contribute per meal. Monthly statements are sent to those who are able to contribute.  No one is denied service due to an inability to contribute.

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Who delivers the meals?


Lubbock Meals on Wheels depends on the help of caring volunteers to deliver meals to recipients. All volunteers are required to pass a criminal background check and attend an orientation. . Volunteers use their own vehicles and pay for their own gasoline.

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What kinds of meals are prepared?


Menus are approved each month by a dietitian. Each meal contains:

  • A meat entrée
  • Two servings of vegetables or fruit
  • Bread and/or Dessert

All meals are low in sodium and are not highly seasoned.

We also provide:

  • Diabetic desserts
  • Soft diets
  • Bland diets
  • Vegetarian diets

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Who cooks the food?


Meals are prepared and packaged in our kitchen with care. Early each weekday morning, experienced cooks work very hard to ensure that your food is prepared to perfection. We pride ourselves on the cleanliness of our kitchen and the quality of our meals.

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What is the service area?


Lubbock Meals on Wheels delivers meals inside the Lubbock city limits. Some surrounding communities such as Idalou and Abernathy contract with Lubbock Meals on Wheels to provide meals that they deliver.

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Are meals delivered on holidays, weekends, or during bad weather?


Lubbock Meals on Wheels is closed on the following holidays. Extra food and fresh fruit are sent out prior to a holiday closing.

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving (2 days)
  • Christmas (2-3 days)

An Emergency Meal, containing shelf stable food items, is distributed each fall to all meal recipients. In the event that severe weather prohibits regular hot meal delivery, Lubbock Meals on Wheels’ clients will be alerted via television and radio to use their Emergency Meal.

Weekend Meals are provided to clients who have no access to, or assistance with meals over the weekend.

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