FAQs


How can someone get on the program?


Anyone can make a referral by calling the Lubbock Meals on Wheels’ office at (806)792-7971. Office hours are 8a.m.-4:30p.m., Monday-Friday.  You can also complete our online client application at CLIENT APPLICATION.

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What are the eligibility guidelines?


The Board of Directors has established three criteria that all applicants must meet before they can receive meals:

  1. A person must be homebound or need assistance to leave home.
  2. A person must be unable to prepare a well-balanced meal each day.
  3. A person must not have anyone who is available to prepare meals for him or her*

*Some exceptions may apply

Initial information will be taken by phone. Final eligibility will be determined during a home visit and assessment.

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Is there a fee for service?


During the enrollment process you will be asked if you are able to contribute toward the cost of your meals and, if so, how much you would like to contribute per meal. Monthly reminders are sent reminding our clients that they can donate if they wish.  No one is denied service due to an inability to contribute.

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Who delivers the meals?


Lubbock Meals on Wheels depends on the help of caring volunteers to deliver meals to recipients. All volunteers are required to pass a criminal background check and attend an orientation. . Volunteers use their own vehicles and pay for their own gasoline.

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What kinds of meals are prepared?


Menus are reviewed each month by a dietitian. Each meal contains:

  • An entrée
  • Two servings of vegetables or fruit
  • Bread and/or Dessert

All meals are low in sodium and are not highly seasoned.

We also provide:

  • Sugar-free desserts
  • Soft diets
  • Bland diets
  • Vegetarian diets

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Who cooks the food?


Meals are prepared and packaged in our kitchen with care. Early each weekday morning, experienced cooks work very hard to ensure that your food is prepared to perfection. We pride ourselves on the cleanliness of our kitchen and the quality of our meals.

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What is the service area?


Lubbock Meals on Wheels delivers meals inside the Lubbock and Wolfforth city limits.  The Adult Day Activity Center, in Lubbock, also contracts for meals.

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Are meals delivered on holidays, weekends, or during bad weather?


Lubbock Meals on Wheels is closed on the following holidays. Extra food and fresh fruit are sent out prior to a holiday closing.

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving (2 days)
  • Christmas (2-3 days)

An emergency meal box, containing shelf stable food items to cover two meals, is distributed all meal recipients.  A new emergency meal box is sent out each fall to ensure that the meals have not expired. In the event that severe weather prohibits regular hot meal delivery, Lubbock Meals on Wheels’ clients will be alerted via television, radio, and social media to use their emergency meal.

Over 300 weekend meals are provided weekly to clients who have no access to, or assistance with meals over the weekend.

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