LUBBOCK MEALS ON WHEELS
FULL-TIME ADMINISTRATIVE ASSISTANT
JOB DESCRIPTION
Primary Responsibilities: Greets and assists all guests of LMOW. Processes mail, donations, and sales. Answers incoming calls and directs them accordingly. Documents client information, correspondence, and routing information. Provides support for the program coordinator. Coordinates appointments and transportation for the pet program. Works under the general direction of the assistant director.
- Receive incoming calls, retrieves voicemails, changes outgoing messages, responds to calls, and directs calls as indicated.
- Receive information from volunteers about delivery experiences and client issues. Communicate as necessary and documents information in a timely manner.
- Greet and assist all guests of LMOW.
- Assist the public with donations, quiche, pecan, and other purchases, deliveries, and other transactions.
- Open and process mail, processes donations, and processes outgoing mail.
- Contact clients who were not at home for delivery. Communicate as necessary and documents information in a timely manner.
- Coordinate veterinary appointments and transportation.
- Reconcile petty cash, sales, and credit cards.
- Track office inventory and maintains adequate supplies.
- Track, schedule, and coordinate general office functions, including, but not limited to, staff rosters and information, vehicle and building maintenance, special program items, maintains master calendar, board rosters, reports, and information, financial notebook, and staff meeting information.
- Work with donor software and volunteer/client software. Assist with client intake and route sheets as needed.
- Ensure that all display information is current.
- Complete inventory of building contents both on paper and via photo/video as needed.
- Assist executive director and assistant director with administrative duties.
- Other administrative duties as assigned.
Education, experience, and qualifications:
- Bachelor’s degree, preferred, High School diploma required
- Experience with non-profit organizations and working with the general public preferred
- Proficiency with Microsoft products
- General bookkeeping experience preferred
- Valid Texas Driver’s License
- Must be insurable for automobile insurance and capable of driving a van
- Must pass background check
Skills:
- Excellent organizational and time management skills, including ability to set priorities, manage multiple tasks simultaneously, and follow projects through to completion
- Excellent interpersonal skills and proven ability to achieve goals in a collaborative manner
- Excellent communication skills, including speaking (in person and on the phone) and writing
- Must have a positive, friendly, and professional demeanor with co-workers, clients, volunteers, and the public
- Ability to work with all age ranges of volunteers and the general public.
- Accurate data entry skills
- Ability to effectively handle deadlines, stress, and changing demands
- Strong knowledge of and proficiency with computers, Outlook, Word, Excel, and client data management systems
- Ability to work with confidential material
- Willingness to work outside of regular work hours as needed
- Bilingual preferred (English/Spanish)
Physical Requirements:
- Fast-paced with significant personal interaction.
- Ability to lift approximately 35 – 40 pounds
- Ability to see, speak, and hear
- Ability to read and write
- Ability to climb stairs and ladder
- Minimal reaching, bending, and stooping.
- Ability to operate office equipment
- Ability to see to identify colors.
- Depth perception needed
- Ability to hear with or without aid
- Vehicle required to perform duties
All resumes must be accompanied by a letter of reference preferably from a previous employer.
Submit resume to [email protected] by June 5, 2026